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Advice for those dropping loved ones at A&E leaflet

Your support and patience is much appreciated during this unprecedented time

Unfortunately anyone attending A&E (also known as our Emergency Department) must attend alone, unless they are:

  • under 18
  • have a learning disability, cognitive impairment, or autism
  • have communication challenges including hearing or visual impairment
  • Do not speak English, or if English is not their first language

in which case a family member or carer may accompany them.

If  you are concerned and would like an update about a loved one currently in our A&E department please call 01296 418300.

NB this line is very busy and information can only be provided to next of kin.

If you are attending A&E:

  • Make sure you have the correct phone number for your next of kin with you so staff can call with updates or request further information.
  • You should also have the phone number of the person who will be collecting you from A&E (if not the same as next of kin).
  • Try and make sure you have a fully charged mobile phone with you (and a charger) so you can update your loved ones directly and pass on approximate timings for being collected after you assessment, any tests or treatment.
  • Try and bring a book or magazine with you to help pass the time.

If you are a family member, carer, friend or supporter you must either wait in your vehicle or return home.

  • Your loved one will be cared for by staff while in A&E.
  • If A&E is busy, consultations and tests could take several hours. Please wait at home if you can.
  • Due to infection control measures we are unable to allow visitors into the hospital to use our toilet facilities.
  • You will be contacted by staff when your loved one has been assessed and can be picked up, or to let you know if they are being admitted.
  • Please call 01296 418300 if you are worried about your loved one.

Collecting patients following discharge from A&E

  • If the patient attending has been assessed and can be discharged from A&E they will either contact you directly or a member of staff will call you to let you know that they can be collected.
  • When you arrive to collect them, please do not enter the A&E department. Either call your loved one or call 01296 418300 and ask a member of staff to let the patient know you are outside the department waiting for them.