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Letter to a loved one

We know how important it is for you to keep in touch with friends and relatives who have to be in our hospitals.

We have set up a dedicated email address bht.lettertoalovedone@nhs.net … so you can send a letter to a loved one.


How it works

  • Write your message and include one photograph if you wish to.
  • We will print your letter (and photo) out, pop it into an envelope and deliver it to your loved one for them to keep and re-read as they wish.
  • We will need your loved one’s full name, date of birth, postcode, and NHS number if you have it.

Delivery

  • Letters received before 10am from Monday to Friday, will be delivered on the day.
  • Those received after 10am will be delivered next day.
  • Letters received over the weekend will be delivered on the following Monday.

Letter in brown envelopYou can send the message as a Word attachment or as a simple email.

If the message is in the email we will copy it and transfer to a Word document.

Photos will be printed in colour and included.

Unfortunately we cannot enter into a discussion via this address.

 

All letters will be treated as confidential.

If your loved one is unable to open or read a letter, we will ask their permission before opening or reading letters out to them.