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Coming to hospital for an outpatient appointment

Poster image_Safe distance

Keep a safe 2 metre distance away from other people

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Wash your hands

  • Before and after your appointment
  • Wash thoroughly for more than 20 seconds
  • Use the hand sanitiser if available

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Wear a face covering

  • Please wear your own
  • You may be required to wear a surgical mask
  • Remember not to touch it remove it carefully following your visit
  • Wash your hands before you put it on and after you remove it

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DO NOT attend IF…
– you have tested positive for COVID-19;
– you or anyone you live with*2 has been advised to self-isolate;
– you or anyone you live with has any of the following:

  • a high temperature
  • a change to your sense of smell or taste
  • flu symptoms in last 7 days
  • returned from any restricted country in the last 14 days

Please call to let us know, so we can rearrange

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Attend appointments alone

– unless you need support. A family member or carer can accompany patients:

  • who are under 16
  • who have a learning disability, or cognitive impairment,
    or autism
  • who have communication challenges including hearing
    or visual impairment
  • for whom English is not their first language

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Check your appointment letter

  • follow instructions about where to wait
  • avoid waiting in confined spaces
  • avoid entering until 5 minutes before your appointment
  • if travelling to by car, some services may ask you to wait in your car until they call you for your appointment

Your support and patience is much appreciated during this unprecedented time

A PDF version of this guide is available to download


Please note:

  • We are doing all we can to ensure your safety
  • If you have an appointment at one of our hospital sites it is important that you attend.
  • If you have a telephone of video appointment please be available at the time of your appointment. You will be contacted within 1 hour of your appointment time.
  • Please contact the outpatients booking team ahead of your appointment date if any of the following apply to you (the number will be on your appointment letter):
    • you cannot attend your appointment for any reason
    • you require assistance getting from the car park or hospital bus stop to the appropriate area of the hospital
    • you require an interpreter or support for a hearing, sight, or learning disability
  • Ways into our hospitals have been restricted. Please check our website for up-to-date information on which entrances you can use. Please note: you may need to enter the hospital via a different entrance from any previous visits.
  • All patients attending appointments will be screened. If there could be a risk of COVID-19 infection you may be asked to return home and your appointment will be rescheduled.
  • Any patients with COVID-19 symptoms are being cared for in a separate part of the hospital.
  • Our staff will be wearing appropriate personal protection equipment (PPE).
  • Because the situation is changing all the time, please keep checking this website for the most up-to-date information
  • If your symptoms get any worse before your appointment, please call your GP or the appropriate hospital team for advice as soon as possible.


For more information:

Further notes:

For safety reasons, the following groups do not need to wear a face covering when visiting our clinics:

  • Young children under the age of 2
  • Anyone with breathing or developmental difficulties
  • An unconscious person
  • Anyone who experiences genuine discomfort or distress while wearing a face mask
  • Pregnant women who have gone into labour
  • Anyone unable to remove their mask without assistance

Anyone you live with includes anyone in your ‘support bubble’. A ‘support bubble’  is the term used by the government to describe how an individual may ‘form a ‘support bubble’ with one other household if you live alone or are a single parent with dependent children. All those in a support bubble are able to act as if they live in the same household.